Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trusted software & telecommunications company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will undertake a planned disaster recovery exercise on Sunday, May 11, from 3:00 AM UTC to 5:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the NA1 Production environment..
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.
Docusign will be conducting necessary maintenance impacting CLM NA11 Production Saturday, May 10, 2025 from 00:00 AM UTC to 04:00 AM UTC. During this time, there may be brief periods of interruption in service. If this occurs, you may reattempt the action or retry after the maintenance window. Users may observe absent or incomplete data in reports during this window and will need to retry after the maintenance window. Please contact Docusign Support if you have any questions or concerns.
Note - Updated Maintenance Date:
On May 10, 2025 between 6:00 PM and 8:00 PM UTC, Docusign CLM will perform a SSO certificate replacement for the springcm.com domain in the CLM PRODUCTION environment.
The current and new Wildcard and SSO certificates can be found here: Docusign CLM Certificates